Terms & Conditions
1. The service
Razur is a booking platform for barbershops: a customer-facing page for clients to book appointments, and an admin dashboard for the shop to manage bookings, clients, reviews, and shop settings. Razur is hand-onboarded — each shop is set up individually rather than through open self-signup.
2. Accounts
Sign-in uses a one-time code sent to the shop owner's email — there's no password. The shop owner is responsible for keeping access to that email account secure, and for the accuracy of the information they add to their shop's page (business details, services, prices, hours).
3. Trial & subscription
- New shops get a 7-day free trial, no payment required upfront.
- After the trial, Razur continues at the monthly rate communicated to you during onboarding.
- Payment is by cash or direct bank transfer — details are provided during onboarding. We're also working on adding an online payment link soon, for a faster and more convenient checkout.
- There are no refunds for partial months.
- If payment is more than 10 days late, the shop's page may be suspended until the account is brought current.
4. What Razur does and doesn't do
Razur provides the booking software. The shop is solely responsible for the barbering services it actually delivers to its customers — the quality of a haircut, scheduling decisions, in-person conduct, and any dispute with a customer about the service provided is between the shop and its customer, not Razur.
Razur does not process customer payments. Customers pay the shop directly, by whatever method the shop accepts.
5. Acceptable use
Shops agree not to use Razur to:
- Post false, misleading, or illegal content on their shop page;
- Collect customer information for anything beyond running their own booking business;
- Attempt to disrupt, overload, or gain unauthorized access to Razur's systems or another shop's data.
6. Content and data
Shops own the content they upload (photos, descriptions, service listings) and are responsible for having the right to use it. Customer and booking data collected through a shop's page belongs to that shop for operating their business; see our Privacy Policy for how we handle and protect it.
7. Cancellation
A shop can stop using Razur at any time by contacting support@razur.app. No refunds are given for the current billing period. See our Privacy Policy for how account data is handled after closure.
8. Availability
We work to keep Razur reliable, but we don't guarantee uninterrupted or error-free service. Razur may occasionally be unavailable for maintenance, updates, or reasons outside our control.
9. Limitation of liability
Razur is provided on an "as is" basis. To the extent permitted by law, Razur is not liable for indirect losses, lost bookings or revenue, or issues arising from a shop's own services to its customers. Our total liability for any claim relating to Razur is limited to the fees paid by the shop in the 3 months before the claim.
10. Changes to these terms
We may update these terms from time to time. If we make a material change, we'll let shop owners know (email or WhatsApp) before it takes effect. Continuing to use Razur after a change means you accept the updated terms.
11. Governing law
These terms are governed by the laws of Trinidad and Tobago.
12. Contact
Questions about these terms: support@razur.app